GTO Trouble Shooting Wizard
Online Trouble Shooting Wizard ©
To service customers with questions and problems with their gate operators GTO offers trouble-shooting guides and solutions 24 hours per day, 7 days per week right at your finger tips.
Click Here to Try the Wizard Today!
You can also call 850-575-4144. Please be aware that hold times may vary.
Gates That Open, LLC,is the designer and manufacturer of the Mighty Mule, GTO/PRO, and GTO Access Systems brands of gate operators and access controls has been the leader in the access control industry for over 23 years.
GTO has a knowledgeable, talented team of technicians with over 100 years of combined experience to assist you with all of your questions and troubleshooting.
Please use the following steps when returning equipment to GTO for a warranty repair:
1. You may contact GTO Tech Support to request an RGA number by using the wizard link above to open a Tech Ticket©.
2. Please pack your products appropriately in a shipping box to prevent damage during shipment back to GTO.
3. Clearly mark your RGA number on the outside of the package, include a copy of the proof of purchase, and return the package with the shipping prepaid to GTO:
Attn: (RGA number)
GTO Tech Support
3121 Hartsfield Road
Tallahassee, FL 32303
GTO will examine your equipment thoroughly. If they find a manufacturer’s defect, your equipment will be repaired or replaced under warranty. However, if the equipment has been damaged by lightning, insects, abuse, etc., GTO will call you with a price quote on the cost of the repairs.